Many business letters contain hackneyed phrases that detract from a clear, natural style. You need to look for them in your writing and use fresh, clear expression instead. Look at this list and see if you recognize any from your letters:
• according to our records • on receipt of
• after careful consideration • please do not hesitate to
• any further action • please find enclosed
• as you are aware • please forward
• at your earliest convenience • trust this is satisfactory
• detailed information • under separate cover
• enclosed for your information • upon receipt of
• for your convenience • urgent attention
• further to • we acknowledge receipt
• in receipt of • we regret to advise
Look at these examples from typical business letters and you’ll see how removing the business clichés changes the tone of the sentence. The originals have a formal and impersonal tone; the redrafts sound more personal and genuine.
We trust this is satisfactory, but should you have any further questions please do not hesitate to contact us.
We hope you are happy with this arrangement but if you have any questions, please contact us.
Further to your recent communication. Please find enclosed the requested quotation…
Thank you for contacting us. I enclose the quotation you asked for…