GUIDELINE IN WELCOMING VISITORS

Step 1: Visitor introduces himself and says that he has an appointment with a person.

Step 2: Receptionist welcomes the visitor and explains that the person will be here
           shortly.

Step 3: Receptionist offers a drink/refreshment.

Step 4: Visitor declines and asks if he can use the phone.

Step 5: Receptionist says "yes"/offers fax as well.

Step 6: Visitor declines and says that he only needs the phone.

Step 7: Receptionist shows/leads the visitor to the phone.

Step 8:  Visitor thanks the receptionist.

Afew minutes later..................

Step 9: Receptionist offers any other help.

Step 10: Visitor asks assistance or question.

Step 11: Receptionist immediately respond to the questions and requests of the visitor.

Step 12: Visitor thanks the receptionist.