At the beginning of a negotiation it is vital to establish
1. a good relationship with the other party
2. a positive climate in which the other party

NAMES
I am...
My name is...
Please call me...

INTRODUCTIONS
Let me introduce you to ...
This is...
    he is in charge of...
    he looks after...
    he's our ....Diector/Manager
    she's just taken over as Head of ....

SMALL TALK
How was your flight?
How was the trip?
Where are you staying?
This isn't your first visit to...is it?
How was your weekend?

POLITE OFFERS
Let me take your coats.
Would you like some coffee?
Should I have a taxi come at the end of the meeting?

GETTING STARTED
Well, perhaps we shoud begin
As we're a little short of time , we should get started
We've got a very full agenda, so lets get down to business.