SAMPLE 1:

Apology for not crediting payment from prompt payor.


Dear _________,

Thank you for your letter and the photostat of your check, which showed that your account had been paid in full.  While we are very sorry for the inconvenience this has caused you, the enclosure of your check enabled us to go through our records and pinpoint how this error occurred.

Please accept our apology for the letters we wrote under the assumption that this bill had not been paid. I know this insistence on our part must have been extremely frustrating for you, especially in light of the fact that you have always been a valued customer of ours and have paid your bills promptly.

Thank you for your patience and please be assured that we will do everything in our power to ensure that this type of error does not occur in the future.


Sincerely Yours,

_____________

SAMPLE 2:

Apology for Delay of Shipment

[Date]

[Addressee]

Dear [Name]:

This is to inform you that we are unable to make delivery on the above referenced purchase order on the date indicated.

We should have our merchandise ready to ship within [#] days of the original delivery date and we hope that you can hold off until that time.

We did want to inform you of this delay as soon we were advised in order to give you as much time as possible to make alternate arrangements, if necessary.  We can assure you, however, that if your order remains in force we will expedite delivery to you as soon as we have received the merchandise.

Please accept our apology for this delay and thank you for your understanding.

Yours very truly,


references:
http://www.home-based-business-news.com/LTR009apology_for_not_crediting_paymen.htm

http://www.insiderreports.com/Letters.ASP_Q_LtrID_E_43