Fill in the blanks. Listen and check.


Mark:        … It is important for customers to feel like their ________ are valued. I
               think that covers everything on my second point. Are there any _______
               or  comment at this point?

Bob:        I have a question, Mark. What kind of system do you use for organizing
               and sharing this kind of customer feedback?

Mark:        That’s a great question. I plan to cover that a little later. I have some
                thoughts on ways to_________ sharing such feedback. I’ll go over the
               final section of my presentation, then ________your question ok?

Bob:        That’s fine.

Mark:        Now, I want to return to how informal feedback can be encouraged.

Match the phrases with  similar  meanings.]

1.In relation to……..                          a. Coming back to what I was saying……

2.Next, I’d like to turn to…                b. I think that covers……..

3.That’s all I wanted to say about       c. Incidentally, let me tell you about…

4.That’s all I wanted to say about…    d. This brings me to my second point…

5.To digress for moment                   e. With respect to…

Choose the best word to complete the sentence.

1.I don’t think the ideas supported his_________ very well.

a. argument        b. audience        c. factor        d. sequence

2.She used excellent visual aids to ________the complex ideas for her audience.

a. clarify                b. digress        c. question        d. signal

3.Half of the _________ got up and left during the middle of presentation.

a. audience                b. ideas        c. points        d. thoughts

4.If you do not ____________your points correctly, your presentation will not be
effective.

a. concern                b. digress        c. return        d. sequence

5.We had a hard time following the presentation because she did not _______ where one part of the presentation ended and the next began.

a. deal with         b. return to        c. signal        d. turn to