Mark: … It is important for customers to feel like their ________ are valued. I
think that covers everything on my second point. Are there any _______
or comment at this point?
Bob: I have a question, Mark. What kind of system do you use for organizing
and sharing this kind of customer feedback?
Mark: That’s a great question. I plan to cover that a little later. I have some
thoughts on ways to_________ sharing such feedback. I’ll go over the
final section of my presentation, then ________your question ok?
Bob: That’s fine.
Mark: Now, I want to return to how informal feedback can be encouraged.