HIGHLIGHTING AND EMPHASIZING


FOCUSING

Id  like to emphasize…
Id like to stress…


WHAT

What we cant do is…
What I’d like to do is..


SIMPLIFYING

To be honest… Frankly speaking..


ANALYZING

In other words…



DRAMATIC LANGUAGE

A great/ outstanding/ remarkable success
A total/ absolute/ complete disasater
Totally unacceptable/ Quite brilliant


CONTRAST

Actually … In fact…./ In reality… / The truth is that…

Fill in the blanks.


Frankly                remarkable                 reiterate                essential


Mark: We can contrast the results from the company’s formal product feedback with
        the results I found in informal conversations. There is a ______ difference in
        both   the type and quality of feedback from these  two metods.

Linda:Do you think it’s possible for anyone to achieve this kind of result through
         informal customer feedback?

Mark:        __________ speaking, yes. Informal feedback is really simple to get. There
         is nothing complex about the method. The___________ point is that you have
        to create a space  for it during meetings or conversations with clients.

Bob:The feedback is certainly an improvement  over the formal feedback.

Mark:Exactly! Let me __________ it’s critical to be open to hearing client      feedback.

Write the adverbs with the verbs to create the given meaning.

Basically        carefully        exactly                repeatedly                totally


VERBS                        ADVERBS

1. ACCEPT                          _____________ - agree about evrything
2. CONSIDER                _____________  - think deeply about
3. EMPHASIZE                _____________  - say over and over
4. MATCH                        _____________   - have all points the same
5. OUTLINE                _____________   - explain in general terms