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Lesson 107 --- Business Letter Writing: CLAIM LETTERS
Lesson 107: Business Letter Writing: CLAIM LETTERS
Grammar Pattern
Business Letter Writing: Claim Letters 

The following letters make claims against unsatisfactory work.

Useful Key Phrases
As someone who has worked with ...
we were very disappointed to find / see / have discovered ...
As our written agreement stipulated, we expected ...
I think you will agree that a communication problem exists.
We would like you to ..., or provide us with a refund.

Example Letter
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502


August 17, 2001

Richard Brown, President
Document Makers
Salem, MA 34588

Dear Mr. Brown:

As someone who has worked with your company for over 3 years, we were very disappointed to see the documents you produced for our latest Drivers Co. publicity campaign.

As our written agreement stipulated, we expected full color leaflets with fancy explanatory texts, but instead, we found that black and white photos had been included in the prepared leaflets. I think you will agree that a communication problem exists.

We would like you to send out a photographer to provide us with the promised color coverage, or provide us with a refund.

Yours truly,

(signature here)

Thomas R. Smith,
Director

TRS/lj

letter/email/etc

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