WRITING BUSINESS LETTERS
Useful phrases


A. Starting
                     We are writing to inform you that ...
                      to confirm ...
                      to request ...

B. Referring to previous contact
               Thank you for your letter of March 15 ...
                With reference to our telephone conversation yesterday ...
                Further to our meeting last week ...

C. Making a request
                We would appreciate it if you would ...
                 I would be grateful if you could
                Could you possibly ...
                It would be helpful to us if ...

D.Offering help
                  We would be happy to ...
                   Would you like us to ...
                    We are quite willing to ...

E. Giving good news
                   We are pleased to announce that ...
                    I am delighted to inform you that ...
                   You will be pleased to learn that ...

F. Giving bad news  
                  We regret to inform you that ...
                  I'm afraid it would not be possible to ...
                 Unfortunately ...

G. Apologizing
                    We are sorry for the delay in replying ...
                    I regret any inconvenience caused
                      I would like to apologize for ...

H. Enclosing documents
                      I am enclosing ...
                    Please find enclosed ...
                   You will find enclosed ...

I. Closing remarks
             If we can be of any further assistance, please let us know
              If I can help in any way, please do not hesitate to contact me
               Thank you for your help

J. Referring to future contact
               I look forward to seeing you next week
              Looking forward to hearing from you
                        to receiving your comments
            I look forward to meeting you  on the 15th