Important Language to Remember


The Start:
Dear Mr, Ms (Mrs, Miss VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)


Thanking the Potential Customer for His/Her Interest:
Thank you for your letter of ... enquiring (asking for information) about ...
We would like to thank you for your letter of ... enquiring (asking for information)
about ...


Providing Requested Materials:
We are pleased to enclose ...
Enclosed you will find ...
We enclose ...


Providing Additional Information:
We would also like to inform you ...
Regarding your question about ...
In answer to your question (enquiry) about ...


Closing a Letter Hoping for Future Business:
We look forward to ... hearing from you / receiving your order / welcoming you as our
client (customer).


Signature:
Yours sincerely (remember use 'Yours faithfully' when you don't know the name of the person you are writing and 'Yours sincerely' when you do.

Sample Letter:

Jackson Brothers
3487 23rd Street
New York, NY 12009

Kenneth Beare
Administrative Director
English Learners & Company
2520 Visita Avenue
Olympia, WA 98501

September 12, 2000

Dear Mr Beare

Thank you for your enquiry of 12 September asking for the latest edition of our
catalogue.

We are pleased to enclose our latest brochure. We would also like to inform you that it
is possible to make purchases online at http:\jacksonbros.com.

We look forward to welcoming you as our customer.  

Yours sincerely  

(Signature)

Dennis Jackson
Marketing Director
Jackson Brothers

source: http://esl.about.com/library/writing/blwrite_respond_enquire.htm