OPENING
Hello, this is…
My name is…
This is ….speaking
Hi Bob. It’s John here.
Good Morning…I’m calling about….
I would like to discuss…
It’s in connection with..
It’s about…

ASKING ABOUT THE PURPOSE

How can I help you?
What is it in regard to?
What can I do for you?
Who would you like to speak to?

IDENTIFYING THE CALLER
I'm sorry, could I have your name again, please?
Who's calling please?

CONNECTING
One moment, please.
I'll check if he's still in the office.