Lesson 3 Business --- COMMUNICATION DIFFICULTIES

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Lesson 3 Business --- COMMUNICATION DIFFICULTIES

Lesson 3: COMMUNICATION DIFFICULTIES

Grammar Pattern

Communication Difficulties

General
Just a minute. Let me get a pen.
The line is busy.
There’s no answer.
I can’t contact/ get a hold of Peter!

Technical

The number is not in service.
We were cut off.

Sound

I can hardly hear you.
Can you speak up?
It’s very noisy here.
Can you speak up a little, please?
It’s a terrible/bad line.
Can you hear me?

Cellular phones
My battery is nearly out.
I’m losing you. I’m going into a tunnel.
There are some problems with the net.

To the operator

I’m having some problems with a New York number.
Could you check the line please?

Wrong Numbers

I’m sorry. I think you have the wrong number.
I think I have the wrong number.
Is this 019-945-5677
I’m afraid you have reached sales.

Call back
I’ll call you right back.
Hang up and I’ll try again.
Talk to you in a moment.

Dialogue

Fill in the blanks.
Hang up
Hardly
Busy
Wrong number

Peter: Hi, Charmie? I’ve been calling all morning, but the line has been _______.
Charmie: Hello? Can you speak up? I can __________ hear you. Who is calling please?
Peter: It’s Peter! Can you hear me now?
Charmie: Hi Peter! What’s wrong with this phone line? Is your battery dying?
Peter: It’s not my cellphone. The line is terrible. Let me ____ and call you right back. (Both hang up. Petr dials again)
Woman: Hello?
Peter: Who is this? Is this Linda?
Woman: There’s no Linda here. I think you have the wrong number.

Vocabulary

Match the problem with the sentence to describe it.

1. another caller on the line
2. company went out of business
3. Volume is too low
4. cellphone beyond service range
5. wrong number

a. I’m sorry the line is busy.
b. Speak up! I can hardly hear you!
c. The number is no longer in service.
d. There is nobody here by that name.
e. The signal is too weak. Call me later.

Practice

1. I don’t know why, but we were suddenly __________ in the middle of our conversation.
     a. cut off b. lost  c. reached  d. spoken
2. You can ______ customer service by dialing “1” now.
     a. hang up b. lose  c. reach  d. transfer
3. It’s too _________ to talk in his restaurant. Let me you call you back after lunch.
     a. general  b. noisy  c. technical  d. wrong
4. This is outrageous! I’ve been on hold for ________ ten minutes!
     a. exactly  b. hardly   c. finally d. nearly
5. Due to a ______ problem, the office phones will not be working for the next hour.

telephone

번호	제목
Total	50 Posts
50	Lesson 46 Business --- TELEPHONE BANKING
49	Lesson 45 Business --- TELEPHONING
48	Lesson 44 Business --- ASKING WHO IS ON THE TELEPHONE
47	Lesson 43 Business --- INTRODUCING YOURSELF
46	Lesson 42 Busness --- LEAVING A MESSAGE
45	Lesson 41 Business --- TIPS FOR GETTING PEOPLE TO SLOW DOWN !!
44	Lesson 40 Business --- VISUAL AIDS- DESCRIBING CHARTS
43	Lesson 39 Business --- TELEPHONE PREPARATION FORM
42	Lesson 38 Business --- TELEPHONE PREPARATION FORM
41	Lesson 37 Business --- THE IMPORTANCE OF TELEPHONE CALL
40	msGXFCqvWbmMG
39	Lesson 36 Business --- PHONING THE BOSS
38	Lesson 35 Business --- EXERCISE IN ENGAGING YOUR AUDIENCE
37	Lesson 34 Business --- ENGAGING YOUR AUDIENCE
36	Lesson 33 Business --- EXERCISES IN THE GOLDEN RULE
35	Lesson 32 Business --- GOLDEN RULES.
34	Lesson 31 Business --- CULTURAL TIPS EXERCISES
33	Lesson 30 Business --- TELEPHONE CONVERSATION 5
32	Lesson 29 Business --- TELEPHONE CONVERSATION 4
31	Lesson 28 Business --- CROSS CULTURAL TIPS/ AUDIO CONFERENCING
30	Lesson 27 Business --- TELEPHONE CONVERSATION 3
29	Lesson 26 Business --- TELEPHONE CONVERSATION 2
28	EEbZWJcGzYPv
27	Lesson 25 Business --- TELEPHONE CONVERSATION 1
26	FjcQSJPHCIxsbd
25	Lesson 24 Business --- EXERCISE IN STRUCTURING A CALL
24	Lesson 23 Business --- STRUCTURING A CALL
23	Lesso 22 Business --- SETTING UP APPOINTMENTS
22	Lesson 21 Business --- TELEPHONE CALL EXERCISES
21	Lesson 20 Business --- SETTING UP AN APPOINTMENTS BY TELEPHONE
20	Lesson 19 Business --- TELEPHONE COMPLAINTS
19	Lesson 18 Business --- TELEPHONE ETIQUETTE
18	Lesson 17 Business --- CROSS-CULTURAL COMMUNICATION ON THE TELEPHONE (2)
17	Lesson 16 Business --- CLOSING A CALL - EXERCISE
16	Lesson 15 Business --- OPENING A CALL
15	Lesson 14 Business --- CLOSING A CALL
14	Lesson 13 Business --- COMPLAINING
13	Lesson 12 Business --- TRANSFERRING INFORMATION
12	Lesson 11 Business --- WHAT MAKES A GOOD TELEPHONE CALL
11	TLwBbvSDhvhAn
10	Lesson 10 Business --- BARRIERS TO ORAL COMMUNICATION
9	Lesson 9 Business --- TIPS FOR SUCCESSFUL SALES CALL
8	Lesson 8 Business --- TIPS ON ANSWERING PHONE CALLS
7	Lesson 7 Business --- TELEPHONE VOCABULARY 2
6	Lesson 6 Business --- SOME PHONE EXPRESSIONS
5	Lesson 5 Business --- TELEPHONE VOCABULARY 1
4	Lesson 4 Business --- CALLING BACK
3	Lesson 3 Business --- COMMUNICATION DIFFICULTIES
2	Lesson 2 Business --- PHONE CALLS CHECKLIST
1	Lesson 1 Business --- MAKING APPOINTMENTS

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