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Lesson 33 Business --- EXERCISES IN THE GOLDEN RULE
Lesson 33: EXERCISES IN THE GOLDEN RULE
Dialogue
Fill in the blanks.

anticipate               representing              aggressive                  referred to  



Mark:   How did your call with Mr. Sanchez go?

Linda:   Great! I made a list of objectives before I called and  __________ it during        the call. That kept us both from wasting time.

Mark:   He didn’t think you were too ________, did he?

Linda:   I don’t think so. He was very agreeable and polite during our conversation. One thing I didn’t ________ was his sense of humor.

Mark:   I’m sure you did a great job ________ our company You always speak with such authority in meetings.

Linda:   And a trick I learned for the phone is to talk standing up. It really works.
 
Vovalulary
Mark each idea as good (DO) or bad (DON’T) according to the golden rules.


                                                                                   DO                     DON’T
1. Ask if the other person has time to talk.                       (   )                      (     )
2. Talk while the other person is talking.                          (   )                      (     )
3. Pretend you understand to save time.                          (   )                      (     )
4. Think about what the other person might ask.               (   )                      (     )
5Write notes while you are listening.                               (   )                      (     )
 
Practice
Choose the word with a similar meaning as the underlined word.

1. Do you have a pen and a paper CLOSE BY?
   a. at hand               b. complex              c. on time     d. polite

2. He PRACTICED saying a few phrases in Chinese before he called.
   a. anticipated       b. rehearsed       c. represented    d. wasted

3. I was surprised when she GOT ANGRY during our conversation.
   a. lost control        b. referred to       c. stood up      d. prepared to

4. Please tell her it is NECESSARY that she call me back this afternoon.
   a. agreeable       b. clear      c. essential      d. polite

5 We thought we could DEPEND ON your office to take care of this problem.
   a. refer to        b. rely on         c. stand up        d. waste time   

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