Fill in the blanks
show of hand diplomatic point of view acknowledge
Mark: Rapport with the client is critical.
Linda: In your ________, Mark, has informal feedback lead to any significant changes with the way you deal with clients.
Mark: I think it has made more ________ in dealing with complaints.
Bob: I’d like to ask for clarification on what you mean by that.
Mark: Let me get a ________ of the number of people here who have lost their temper dealing with complaints? Lots of us. I tended to do that too. That was because my expectation was that I had to defend the product. Now I ________ the complaint as a situation where the client is offering informal feedback. Can we afford to ignore informal feedback from the client?
show of hand diplomatic point of view acknowledge
Mark: Rapport with the client is critical.
Linda: In your ________, Mark, has informal feedback lead to any significant changes with the way you deal with clients.
Mark: I think it has made more ________ in dealing with complaints.
Bob: I’d like to ask for clarification on what you mean by that.
Mark: Let me get a ________ of the number of people here who have lost their temper dealing with complaints? Lots of us. I tended to do that too. That was because my expectation was that I had to defend the product. Now I ________ the complaint as a situation where the client is offering informal feedback. Can we afford to ignore informal feedback from the client?
