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Lesson 24 Business --- EXERCISE IN STRUCTURING A CALL
Lesson 24: EXERCISE IN STRUCTURING A CALL
Dialogue
Fill in the blanks.

get back to you              organize              confirm         leave it to


Linda:  I’m calling to _______ that I’ve received your order by fax. However, we need              to discuss the payment schedule for your order.

Frank:  Can I ______ about this? I don’t usually deal with payments, and the person who usually handles them is out to lunch.

Linda:  I see. Would you like me to explain the payment options to that person?

Frank:  I think we talked about that when we met here in the office. I think you can ______ me to inform her of the payment options.

Linda:  When you have decided on the option you’d like to use, please call me back.

Frank: I’ll do that. Is there anything else we need to discuss regarding our order?

Linda:  No. Once we ______ the payment schedule, everything will be set.
 
Vovalulary
Match the words that seem the same.

1.        confirm                                           a. arrange
2.        get back to                                      b. check            
3.        handle                                             c. deal with
4.        organize                                          d. discuss
5.        about talk                                        e. contact again
 
Practice
Write the phrase to describe what each sentence is doing.

  checking          deflecting              deciding           ending          telling the purpose


1.        “Can I get back to you later?”____________
2.        “Do you have a few minutes to talk?” ___________
3.        “I’m calling to discuss your order.” _____________
4.        “OK. I’ll take care of that.” __________
5.        “Thanks for your time. Bye.” ____________

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